Frequently Asked Questions

How do you customize itineraries?

We personalize your trip by understanding your tastes and expectations, selecting suitable destinations and activities, and offering maximum flexibility to modify the itinerary. Thanks to our local partners, you’ll discover hidden treasures and enjoy unique experiences.

Are you available for assistance during the trip?

Absolutely! Our concierge service is available 24/7 to assist you throughout your trip. Additionally, our team is available from Monday to Friday during office hours: from 9:30 AM to 1:00 PM and from 2:00 PM to 5:30 PM. Feel free to reach out to us anytime for support.

How can I get in touch with local travel experts?

You can contact us via e-mail at faustine@xplore-voyages.com or you can call our team at our office number +33 4 13 41 93 53. If you want to make us a request, please use our contact form

Do I need to apply visa?

No, just your passport. Please note that your passport should be valid for at least three months beyond the period of stay if you plan on transiting a Schengen country. We recommend that your passport have at least six months’ validity remaining.

What are the services Xplore France takes care of?

Our company specializes in creating bespoke travel experiences, offering comprehensive land services across France, including transfers, sightseeing tours, chauffeurs, guides, and experts. We provide personalized itineraries featuring must-see destinations, accommodations, and restaurant recommendations throughout France. We handle reservations for museum visits, wine tastings, and gourmet restaurants to ensure a unique travel experience. Our services include walking tours, cooking classes, guided visits, shore excursions, themed cruises, and yacht rentals, all of which can be combined into complete itineraries delivered in PDF format. We also manage hotel reservations, offering a wide selection of exclusive hotels.

How do I confirm a requested service?

In order to confirm the requested service, you must return to us the quotation signed by email, with a date and time with a view to respecting both parties. A payment of deposit per card or bank transfer (30 to 100% of the total amount) is required to register a reservation.

Are the tours included with meals?

No, the tours do not include meals. However, we can provide recommendations for a variety of dining options that suit your preferences and budget. Our team can suggest restaurants and eateries at each destination and make reservations for you if needed. Additionally, we offer tailored itineraries that can include visits to renowned restaurants or food tours as part of your travel experience. If you have specific dietary requirements or preferences, please let us know, and we will do our best to accommodate your needs.

How can I change or cancel my booking?

To modify or cancel a reservation, please contact us directly by email or telephone. Modification and cancellation conditions will be specified in your booking contract.

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